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Terms and Conditions

Majestic Opals guarantees this product: It is of the highest quality, and has been mined and cut and set in Australia. 

This website is owned and operated by Majestic Opals. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors genuine Australian opals and opalised fossils which have been sourced by us from our mine in Coober Pedy, South Australia. Unless otherwise specified, all our jewellery has been handmade by expert Australian jewellers. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Security policy 

Internet transactions are conducted via a digitally signed, secure SSL server. Your credit card details are kept highly secure and are not transmitted via email. The page which collects your credit card details is high-grade encrypted before being sent over the internet. This encryption makes it extremely difficult for unauthorised people to view information traveling between computers.

Authenticity of opals

All our solid opals come complete with a certificate of authenticity upon sale. This signed document contains a detailed analysis of your stone, such as origin, classification, weight, colours, and dimensions, and is an excellent record for valuation and insurance purposes.

Free delivery – For orders over AUD $500 (incl. GST), delivery is completely free of charge to anywhere in the world. This excludes South Africa, Italy & Indonesia. Due to security reasons, a private courier is required for these countries. Our opals are delivered promptly and insured against loss during delivery. Delivery to most countries is less than ten working days. More valuable items can be delivered via DHL International Courier (choose this item during checkout), while less expensive are delivered by Express insured Air Mail. For more information and transit times, please visit our Delivery & Returns page.

Loss during delivery

All parcels sent by Majestic Opals are insured against loss, theft, or damage during delivery. You do not take any risk in purchasing from us, as your parcel is completely covered. In the case that your opal does become lost in transit, we will reimburse you fully the purchase price of the stone. All parcels sent by us also require a signature upon delivery.

GST & Prices

GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are already shown as inclusive of GST prices. Exported goods are tax-free and not subject to Australia’s GST. Opals Majestic Opals passes this benefit onto our international customers and internet purchases shipped overseas are accordingly tax-free. Please select the correct tax bracket when submitting your order.

Custom Jewellery Settings

While we do not set our jewellery on site, we work with Australian-based jewellers with extensive experience in creating outstanding opal jewellery. We are with you every step of the way, from opal choice and initial concept, through to design and completion. Custom settings take 3 to 5 weeks to complete from date of purchase of the opal (we require the opal to be paid for, in full, before we begin setting). We do not require payment for the setting until it has been completed.  We quality check our opals before and after the setting process. The finished settings are checked thoroughly, and photographed for the Certificate of Authenticity. We do not replace opals and/or settings that have been damaged through negligence/lack of care.

Currency rates

Orders are processed in Australian dollars. For a more accurate estimation use our currency converter at the bottom of the website page, or you can use Google to convert any currency online.

Privacy policy

We do not pass on any of your contact details to any third party whatsoever. Your personal details are kept highly confidential.

 

Taxes

In our experience, it is rare for import taxes to be imposed by your home country. However, it is still possible that customers may be liable to pay import taxes imposed by their government upon arrival of their goods. This differs from country to country and we have no control over which taxes may be charged. Customers should research their country’s import tax policies prior to making a purchase.